 |
| |
 |
Teleservices
|
|
 |
|
|
| |
NOVUS IT
helps you excel by
making sure that you
are technologically
advanced enough to
create a direct and
reliable connection
with everyone of your
customer, partner
and supplier. Your
business and industry
are unique, and your
services provider
should understand
that. We are uniquely
positioned to service
the wide spectrum
of inbound and outbound
customer interaction
and back office processing
services. NOVUS IT
serves multiple industries
with particular emphasis
in Financial services,
Health Care, IT, Telecommunication
and Manufacturing.
Our dedication to
expertise and quality
provides strength
and reliability necessary
to successfully deliver
results on-time. From
strategy and design,
to multi-year outsourced
service agreements,
NOVUS IT
assists it's clients
for high-quality,
cost-effective full
lifecycle solutions.
We determine what
the future will demand
from your business
and where you need
to be to realize its
full potential. And
we ensure the success
of your business from
both our U.S office
and Off-shore center.
NOVUS IT
possesses the right
combination of delivery
capacity and talent
to meet your unique
requirements.
NOVUS IT' s call
center combines capability
and expertise in order
to provide you with
the right solution,
taking into full consideration
industry, proposition,
timing and target
market. NOVUS
IT engages
in the full process
of project planning
and set up, ensuring
a full understanding
of your requirement
giving you the full
benefit of our experience
within the call center
industry.
|
| |
We offer world class
call center solutions
that promote our customers
success by providing
innovative, value
added, applications
and services that
increase customer
productivity, enhance
the quality of their
client communications
and deliver the highest
level of support and
expertise achievable.
|
| |
 |
Outbound |
|
 |
 |
|
|
Telemarketing
Services
|
|
Collections
|
|
Surveys
&
Data
Verification
|
 |
Lead
Generation |
|
|
Appointment
Scheduling |
|
Market
Research |
 |
|
|
|
|
 |
Inbound |
|
 |
 |
|
|
Subscription
Services
|
|
|
Credit
Card
Processing
|
|
Billing
Queries |
 |
Sales
and
Technical
Support |
|
|
Inbound
Hotel
Reservations |
| |
 |
|
|
|
|
 |
Insurance
Claims
Processing |
|
 |
 |
|
|
Policy
Administration
|
|
|
Data
Processing
|
|
Insurance
Tracking |
| |
|
|
|
| |
 |
|
|
|
| |
|
|
|
|
 |
Mortgage
Processing
|
|
 |
 |
|
|
Inbound
/
Outbound
Inquiries |
|
|
Appraisal
and
Offer
Checks
|
 |
Insurance
Collections
|
|
| |
|
 |
|
|
|
|
 |
Human
Resources
|
|
 |
 |
|
|
Payroll
Processing |
|
|
Employee
Benefits
|
|
Billing
&
Collections |
| |
|
|
|
| |
 |
|
|
|
|
 |
Collections |
|
 |
 |
|
|
Late
and
Early
Stage
|
|
|
Collections |
|
Skip
Tracing |
 |
Data
Entry |
|
Fraud
Prevention |
| |
 |
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|